Communication is truly the key to good sales. Today, a structured flow of communication is needed between the staff member and the customer for the company to achieve the required results. For real estate builders in Bhiwadi, who communicate by phone in virtual times like these, sales will only take place if the project is properly explained in a phone conversation. According to the AIDA model, the customer’s attention is captured in the first seconds of a conversation. Keeping the consumer even more interested and engaged with the details of the project is the arduous task of a staff member. The desired result, which is the last stage of this model, is acquired at the end of the process.
Today, R-Tech Group works on a one-stop-shop concept, which means that all the real estate project information related to a particular project will be provided in one place. The staff member will inform the client of all the details of the real estate project, such as the price, features, facilities, and government approvals required for the project. In this way, all information is shared accurately. Customers can also resolve their concerns with the staff member. In this way, a member of staff who shares all the information related to the project knows all the details of the project and the client does not get lost in the process of contacting all the members of the company. Each staff member is the coordinator of a single project. In this way, they can guide the customer with accurate information and can also pay attention to key areas.
Accurate communication is required between the staff member and the customer, this is because:
● Quality information is shared:
A customer will want to understand the tiniest detail of every bit of the available information only then will he be able to think of purchasing the property. If a single staff member is handling a single project it becomes easier to share all the required information.
● Staff members are well trained:
There are different types of customers. Today, some may ask many questions and some may be fine with just a few. A well-trained staff member will be able to answer any unique question too with accuracy.
● Staff members are trained to understand the details of the project:
Before staff members try to pitch customers for the real estate property, they are carefully trained to understand every minute detail of the project that they would be sharing with the customer. This way there will be a smooth process of communication between the staff member and customer.
● Concentration on Quality:
There is a certain amount of weightage on how you sell a product or service specifically over a telephonic conversation in these times.
Yes, communication mostly in a telephonic conversation plays the sole role to interest the customer to purchase the product or service. Companies have to try their level best to bridge the gaps that take place to achieve what is required. Facilities of better connectivity and broadband networks are mostly never in our hands and so some ways of coping with a difficult work-from-home setup include some better strategies, communication plans, communication workshops, short courses, team-building, and bonding sessions that can be implemented just so that the staff members can get better with the way they communicate to a customer.